Home > EHR, meaningful use, Medicare > CMS Announces Revamp of the EHR Information Center’s Voice Activated System

CMS Announces Revamp of the EHR Information Center’s Voice Activated System

Earlier today, the Centers for Medicare and Medicaid Services (CMS) announced a revamp of its EHR Information Center Interactive Voice Response (IVR) system.

The EHR Information Center is basically the CMS help desk for answering questions about the EHR Incentive Program (“meaningful use”).  The revamp to the IVR system includes a new “hot topics” section and an updated password reset process for the CMS website that handles program registrations and attestations.

The EHR Information Center can be accessed by dialing 1-888-734-6433 (primary number) or 888-734-6563 (TTY number).  To reach a human on the other end, you must call during the listed business hours, 7:30AM-6:30PM (Central) Monday through Friday.  The IVR system component of the EHR Information Center, however, is generally accessible at all times.

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Categories: EHR, meaningful use, Medicare
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