Home > EHR, meaningful use, Medicare > Filing and Sharing Health IT-Related Complaints

Filing and Sharing Health IT-Related Complaints

The HHS Office of the National Coordinator for Health IT (ONC) recently announced a new webpage for physicians and others to file unresolved health IT product complaints. The service is meant to be a last resort for those who already contacted their vendor and, if applicable, the ONC-Authorized Certification Body (ACB) that certified the product in question.  The following are potential concerns that would be legitimate reasons for contacting the agency:

  • Health information blocking
  • Unable to share or receive health information
  • Product usability
  • ONC-ACB certified capabilities not performing as expected
  • Product safety

Please see the ONC’s blog entry for details about this helpful new service.

On a different but related note, the American Medical Association (AMA) provides a relatively new website, BreakTheRedTape.org, for sharing stories and information about challenges with the Medicare/Medicaid EHR Incentive Program.  The site also includes educational resources about the program and grassroots advocacy features.

The American College of Radiology continues to provide radiologist-specific resources on its Meaningful Use Resources page.

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Categories: EHR, meaningful use, Medicare
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